Support That Scales With Your Business

Two men sitting at a table in an office, having a conversation. One man has a beard and glasses, the other wears a mustard-colored beanie. On the table are some papers, bowls, and a phone. The office has wooden floors, a wall with pinned papers and photos, and a large window with a plant nearby.

Simple, reliable multi-channel support — built to scale with your business.

Person working on a laptop at a desk near a window surrounded by green plants.

Technical Support

Beyond customer replies, we support your operations:

  • Inbox and task management

  • CRM and admin tasks

  • Technical troubleshooting and escalations

Flexible & Scalable

Digital-first support

  1. Phone support available as an add-on

  2. Clear monthly subscriptions

  3. Easy upgrades as your business grows

Multi-lingual Customer Support

We respond to your customers quickly and professionally via:

  • WhatsApp

  • Email

  • Social media

SLA & Reporting

Our higher-tier plans come with custom SLAs and monthly performance reports to ensure you’re getting the best value.

  • SLA: Choose your response times (from 30 minutes to 3 hours)

  • Monthly Reports: Track your support performance with detailed insights on message volume, response times, and satisfaction

  • Escalation Protocols: Priority for urgent cases in Professional and Premium plans

Identity, Access & Remote Support Services

Keep your team secure, connected, and productive — without the complexity.

We provide hands-on identity and access support designed specifically for small businesses using Microsoft 365 and modern cloud environments. Whether you need help onboarding employees, securing admin access, or resolving VPN issues, we deliver reliable, business-focused support.

Read more

Why Businesses Choose Us

A woman with red hair sitting on a teal sofa in a living room, using a laptop, surrounded by plants and sunlight coming through large windows, with a round mirror on the wall behind her.

  • Reliability: Consistent, high-quality support across channels

  • Speed: Fast responses and priority handling for growing companies

  • Transparency: Regular performance reports to keep you in the loop

  • Scalability: Plans that grow with your business, no long-term commitment required

A tailored plan that works

Hands typing on a laptop keyboard with a cup of coffee nearby and a notebook on a table, overlaid with the text 'The Determined' in bold yellow letters.

Pro

€289

Every month

Best for small businesses and startups needing essential support without the overhead.

✓ 150 WhatsApp messaging / month

✓ 200 emails / month

✓ 30 social media DM & comments / month

✓ Admin Support: Inbox management, scheduling, data entry

✓ Technical Support: Basic troubleshooting, account access

✓ SLA: WhatsApp response within 3 hours, email/social within 1 business day

Sign up
Team members pointing at financial documents on a table with the words 'The Resilient' overlaid in orange text.

Most popular

Premium

€389

Every month

Growing businesses that need more support, faster response times, and reporting.

✓ 500 WhatsApp messaging / month

✓ 500 emails / month

✓ 75 social media DM & comments / month

✓ Admin Support: Admin pro support + CRM update, scheduling, order processing, one translation or transcription project

✓ Technical Support: Tech pro support + level 2 product support and basic documentation

✓ SLA: WhatsApp response within 1 hour, email/social within 4 business hours

✓ Monthly Performance Report: Included, with insights on response times, volume, and customer satisfaction

✓ Priority Ticket Handling: For urgent cases

Sign up
People riding bicycles on a city street at dusk with a brick building in the background and a yellow text overlay that reads 'The Achiever'.

Gold

€789

Every month

High-volume businesses and enterprises that require dedicated attention, and advanced features.

✓ 1000 WhatsApp messaging / month

✓ 1000 emails / month

✓ Unlimited social media DM & comments / month

✓ Admin Support: Full admin coverage and translation projects

✓ Technical Support: Tech Premium support + escalation and dedicated agent for priority support

✓ SLA: WhatsApp response within 30 minutes, email/social within 2 business hours

✓ Monthly Performance Report: Detailed insights, with data on volume, satisfaction, and areas for improvement

✓ Priority Ticket Handling: For urgent and high-priority cases

Sign up

FAQ

  • Phone support is available as an add-on to the Professional or Premium plans:

    • Phone Lite: Up to 20 calls/month during business hours - €50/month

    • Phone Pro: Up to 100 calls/month with extended hours (until 19:00) - €150/month

    • Phone Enterprise: Unlimited calls during extended business hours (until 20:00), and a dedicated phone line - €400/month

    If you need phone support but aren't sure which plan is right for you, just get in touch, and let’s chat!

  • Yes, you can cancel your subscription at any time. We operate on a month-to-month basis with no long-term commitment required. However, to avoid being billed for the next month, make sure to cancel at least 14 days before your billing date.

  • There are no hidden fees! Your monthly payment covers your plan’s features. However, there may be additional costs for:

    • Extra WhatsApp messages beyond the included monthly limit - €50 per 100 extra messages.

    • Phone support (if added as an add-on)

    • Extra time support over the time listed on the subscription - €15 extra per hour

  • Yes, for all our service excluding phone service, we support Dutch and English by default. French or Spanish will be charge an extra €35 monthly.

    For phone support for now, we only support English and French by default.

Would you like to build you own plan? Chat with us today!

Chat with us